Wednesday, May 8, 2013

A Pricing Experiment



I just recently raised my prices.  Kind of a lot actually.  It was scary, and I really want to change things back, but I've committed myself to this experiment, and I'm going to see it through.

What am I talking about?  Well, not too long ago, I started to put some serious effort in pulling together wholesale info for my jewelry business.  Knowing that, typically, wholesale prices are about half of retail, I decided to go through my shop and see if, at my current price point, I could make money doing wholesale.  The answer?  NO, there was no way.  Not even if I set a minimum order, outsourced some components to cut down on labor costs, and found less expensive materials. Well, shoot.

It shouldn't have been much of a shock really.  People have been telling me from day 1 that my prices were too low, that I could and should charge more.  Customers.  Customers were telling me for three hundred sixty five days that they WOULD pay more for my work, and I just left my prices right where they were.  Why?  Because I was basing my prices on other prices on Etsy rather than taking the time to do the math.

Well, that's not entirely true.  I did the math early on, using the formula below, but the numbers that formula was spitting out were just insane and scary and WAYY to high.  Only...they weren't.  Even writing that right now feels weird to me, but that doesn't make it any less true.  The formula I was using is passed around and repeated on a regular basis because it's a good model.  It works for a lot of people.  It's a good way to find a starting point.

The formula that everyone kept telling me to use was this (there are about a thousand variations on this formula, but they're all basically the same):


In reality, because I was so concerned with having a competitive price on Etsy, the formula I was using was more like this:


This is madness.  Madness.  Seriously, how did I ever think this was a good idea?  By not at least paying myself for my time, and adding in some kind of profit, I was actually losing money on every item.  Yes, there was money coming in, but it was barely covering my costs.

Anyway, I've decided that how other people price their work on Etsy is no longer a factor in how I'll be pricing my work.  At least not much of one.  This may sound crazy in theory, but the reality is that people grossly under price their work on Etsy, and trying to compete with that, trying to be the lowest price, well, that only serves to devalue our brands and our products.  Not to mention that it just reinforces the bargain mentality.  And our work, our art, it shouldn't be a bargain.

Now, please don't misunderstand me here.  There is nothing wrong with basing your prices on other Etsy price points, provided Etsy (or other similar market place) is the only place you want to sell your work.  If you're content with selling on Etsy, then by all means, follow your bliss.  But if you have dreams beyond just Etsy (like wholesale, galleries, art markets, maybe a b&m shop...) your pricing has to reflect that.  I'll repeat that, because it's important.  If you have dreams beyond just Etsy, your prices need to reflect that.

Businesses need money to grow.  If you're not taking that into account, if you're not pricing for profit, if you're not making money on every piece that you sell, your business doesn't have room to grow. 

So...the experiment.  Take a look at your shop and find the five most popular items.  If you don't sell multiples, pick your 5 favorite items.  Now do the math for each.  Use real numbers...
  • What's the cost of the materials you used?  What other expenses were involved?  (Expenses)
    • For example, I use a special task light when I'm working that gets something like 1,000 hours to a bulb (not really, but for math purposes, we'll pretend).  The bulb cost me $40, so it costs about $0.04 cents an hour to use that bulb.  Four cents really doesn't seem like much, but let's say I work 10,000 hours, and have to buy 10 bulbs--that's $400.  Sure it might be spread out over 2-3 years, but it's still four hundred bucks.  If you're not building that cost into your business, it's money you're losing.
  • How long did it take you to make it? (Labor 1)
    • Seriously, don't skimp here.  Did it take you 6 hours?  11?  35? 
    • If it took you X number of hours, is it because it was a new technique you were just learning?  Were you working slowly because you were distracted?  How accurate is the time?  Are you starting and stopping?  The answer to these questions is important when determining the next figure.
  • What hourly wage do you deserve? (Labor 2)
    • Don't be cheap here guys--pay yourself a real world wage.  Are you just starting out or do you have 5 years experience?  You should be paying yourself more than minimum wage here.
  •  Don't forget about profit.  Labor costs and profit are not the same thing!  Figuring this out is tricky, because it's hard to know what you should be making for profit.  
    • Remember, this is the money that helps you grow, that you can invest back into your business, that you can put into savings.  How much money do you want to make?  Be honest with yourself.  And be fair to yourself.  What is the item worth to you?  (If you're really struggling here, use $5 as your profit number.  It won't really give you as accurate of a picture, but at least it's something.)
Okay, now let's plug these numbers into the formula.


 That's your wholesale price.

Now for the scary part.

Double it.  Take your wholesale price and multiply it by 2.  That is your retail price.  How close is it to your actual price?  If it's really close (say +/- $5), then good for you, you're pricing fairly well.  If it's way higher than you current prices, then I really encourage you to participate in this experiment.

Those 5 items you picked out (the 5 most popular, or your favorite 5)?  Raise their prices to the price from the formula.  If you're anything like me, your heart just skipped a beat, and your first instinct was to dismiss this idea out of hand.  Don't.  Give it a try.  You deserve to get paid for your work.  You deserve to make money from what you're doing.  You work hard, you create awesome things.  Own that.  Be proud of it.  Don't feel guilty for telling yourself you deserve it.  Don't feel guilty for making money.

And for goodness sake, DO NOT go compare your new prices with anything else on Etsy (or Artfire, or E-bay, etc.)  There is nothing wrong with any of these places, but something like 89% of sellers in these markets are under pricing their work.  If you try to match their prices, you'll just be perpetuating the cycle. 

I know that new price you just came up with is scary and expensive and uncomfortable.  Do it anyway.  You can always lower your price back down at the end of the experiment.  The end of the experiment, by the way, should be no less than 3 weeks from when you raise your prices up.  Longer is better, it will give you a more accurate picture of how this new price point works for you.  At the end of the experiment, if the new, higher price isn't working for you, you can lower your prices, but don't just drop them back down to what they were.  Experiment a little bit, and find that sweet spot.

Remember not to judge the success of this experiment on the number of sales you have at the higher price point.  Instead, base your judgement on how much profit you made.  If you made a larger profit, then your experiment was likely successful. 

Feel free to leave a comment.  What scares you most about raising your prices?  Do you talk about prices with other artists/crafters?  Do you make a profit at your current prices?  I'd love it if people came back in a few weeks and shared their progress!

Also, feel free to stop by this Etsy thread and join in the conversation: A Pricing Experiment

For more reading and other great information, be sure to check out the links below!
The Art of Pricing for Profit
Etsy Success Pricing for Profit Workshop
Everything ever written/shared by Megan Auman (seriously, this lady has some seriously great info to share)
The Etsy Seller Handbook

Don't forget to check out Part Two, found here:
A Pricing Experiment Part 2

Wednesday, April 10, 2013

Let's Talk about Facebook (Part 1 of 2)

There are so many social media options out there, and keeping up with all of them can be a daunting task.  It's hard to know where we should be concentrating our efforts, and it's even more difficult to know if our efforts are even paying off.

I use several different forms of social media, including Twitter, Pinterest, Wanelo, StumbleUpon, Blogger, and Facebook.  They all have they're good and not-so-good points, and they've all brought traffic to my shop in one form or another, but of those listed, Facebook is my favorite.


I know that might seem odd to a lot of folks out there.  And really, it is a little, because Facebook definitely isn't my highest source of traffic.  But Facebook brings things to the table that no other social media site really does: The ability to interact directly with your fan base. 

I find Facebook to be a happy balance between the impersonal and uber personal.  It gives your fans a chance to interact easily, it allows you to present both visually and verbally, and perhaps most importantly, it allows you to build connection.

So what's the secret to using Facebook successfully?  I'm not sure there is one. Below you'll find some helpful (if boring) statistics, followed by some great tips and tricks from users just like you

According to some social media experts, there are key times that small business should be taking advantage of to post, but aren't.  A report based on 1,800 of the world's biggest brand pages showed that while "weekend posts get 69% higher interactions, only 11% of posts are published on Saturday or Sunday."  In other words, posting on the weekend reaches way more people than during the week, but the average business fails to take advantage of the increased audience.  Not all industries follow the same pattern though--Thursday is actually the biggest day for clothing and fashion, and Monday is the biggest for general retail.

The same study also shows:
  • Wednesday's interactions average 7.4% lower than any other day--so if you're gonna skip posting, today's the day
  •  Posts between 8PM and 7AM see a 14% higher rate of interaction
  • Less is more--brands that post 1-2x a day see a 19% higher rate of interaction.  Posting more than 4 times a day can actually result in being seen less due to the penalty imposed by FB's Newsfeed Optimization
  • Video and link posts see far less than average traffic, making them the least effective means of promotion
  • Photos see 39% more interaction, making them the most effective
  • Using emoticons like :D and :P is good for business--posts that do receive a 52% higher rate of interaction than posts that don't
  • Using a call to action (commands like "caption this", "Like", "Share", or "True or False") garners a 48% higher than average interaction rate
Now that all that boring (but important) statistical info is out of the way, let's take a look at a few questions and tips from some great Etsy users.  (More Q&A and tips in next week's post)

Some folks in my most favorite Etsy team  had questions about setting up and posting from a business page on Facebook, so I thought I'd start there.  To set up a business page, simply scroll to the bottom of any page on Facebook while logged into your personal account, and click "Create a Page".  You'll be presented with a screen that looks like this:

When I set up my page for Little Hill Jewelry I chose "Brand or Product" because it was the best fit for my business.  Take some time and check out all the options before deciding--some might be a better fit than others.  Once you've chosen, Facebook will walk you through setting up your page.  Keep in mind that while you are the admin of the page, people viewing your business page won't see your personal profile.  This is ideal for folks who really want to keep their personal lives separate from their business lives.

Once you've got your page all set up, it's time to start posting (we'll get to what to post in a minute).  Because you must be logged into your personal account to have access to your business page, it can sometimes get confusing trying to figure out where your posting from.  

When you're looking at your news feed from your personal account, on the left hand side running down the screen is a sort of directory to all the places you might need to go on FB.  Once you've created your business page, you should see it over here in this tool bar.  If you click on your business page, it will bring you to your Admin Page, where you can gain insight to your page, post as your business, and just generally manage your this area.

If you go to your business page this way, anything you post on your business page will be posted from your business page.  However, if you navigate away from here, say, to a friend's profile, you will no longer be posting as your business page.

If you want to post elsewhere on Facebook as your business, there are a few really easy steps to take to do so.




In the upper right hand corner of your screen on your personal account, there's a little gear shaped icon.  Clicking on that will drop down a menu with some managing options.  If you want to switch from posting from your personal account to posting as your business, simply click on the top option in this drop down menu "Use Facebook as (insert your business page name here)".  Once you click on that, everything you post on Facebook will be posted from your business page, no matter where you go.  Switching back is just as easy, simply click the little gear again, and select your personal page as the "user".

Now, it can get a little confusing, remembering who you're posting as.  If you click the page icon on the left of the screen, the top of your admin page will look like this:
See how in the upper right it still says my name?  If I navigate away from my business page, I'll be posting as myself.

If, however, you switch over using the drop down menu on the upper right, this is what the top of your admin page will look like:
See how it says "Little Hill Jewelry" in the upper right?  Now no matter where I go, I'll be posting as my business page.

A few common question I see while lurking in the Etsy forums are:
  1. What should I post?
  2. How do I gain followers?
  3. How do I get my followers to interact?
From: CrownAndCole: TRAVELER necklace
Steph from CrownAndCole suggests:

"Think about the kind of audience that your brand attracts and then think about what interests them. For example, if you specialize in making all-natural soap, your audience might also be interested in organic eating, or other all-natural products. Post about these things! Did you spend the weekend camping? Post some great scenic photos. Did you find a great all-natural product (that is not your competition!) - post about it! Posting things that your audience might be interested in is a great way to increase traffic to your FB page, thereby gaining exposure for your business."

I think her response kind of covers all 3 common questions.  By posting about things that are both important to you, and interesting to your target audience, you make yourself and your brand memorable and forge connections with with genuine fans.  If all you ever do is post links to your newest Etsy listing, people will probably scroll right by you in their news feed.  But if you can engage them, involve them in your work, life, and process, you'll make a lasting impression.  And when they think "Oh hey, I need _________" your name might come to mind really quickly.


Another way to gain followers is to run a Facebook ad.  This may seem like an expense you're not really interested in, but it can gain you a lot of followers in a short time for very little money.  

From: NancyKayCreations: Black Donut Shell Bracelet


Nancy Mare from  NancyKayCreations says: "I've had good success with the ad feature.  You can set your own price, so it doesn't cost too much."  And she's right, you control everything about your FB Ad, from how much you spend, to who sees it, to when it's shown and where it links to.  I've run ads to build up my followers list, and I've run ads that link directly to my Etsy shop.  Both helped me grow as a business.



Next week, I'll post some more great tips and tricks from Etsy users, and go a little more in depth on some of the ones I think are key to success using Facebook.

A BIG thank you to all the great Etsians who responded to my thread!  I wish I had room to add photos from all of your wonderful shops!!  If you have some time, be sure to check out the shops of those who contributed to this week's (and next!) blog post!! 

Tuesday, March 26, 2013

On Opening a 2nd Shop, and Learning from Mistakes

A few years ago, I never would have dreamed that I would open an online store.  Or any kind of store really.  It just wasn't a path I had ever considered for myself.  But life has a funny way of bringing you to where you most need to be, and for whatever reason, my path led me to Etsy.  Now, Little Hill Jewelry is fast approaching its one year Etsy-versary (April 12th), and I'm just a teeny tiny ways off from my 100th item sold.

One of my newest additions, found in my Little Hill Jewelry shop


It's been a lot of hard work, and it's been really disappointing at times, but looking back, I'm proud of what I've accomplished.  And looking forward, I'm hopeful and excited for where my path might take me next.

A few weeks ago, I decided to open a second shop.  I figured things were going fairly well with my first shop, why not give it a go.  Well, my second shop's been open for 3 days, and while I've already had my first sale, it's been a rocky start.

One of my favorite beading patterns from my new shop, LH Beading Patterns


Originally, LH Beading Patterns was going to be a collaborative effort between myself and another young woman.  We were going to share the promotion of the shop, and both add patterns, but as it got closer and closer to being time to open, it looked less and less like she would be sticking around.  Finally, the day before we were to open up shop, she decided to bail, which was a super bummer.  She said she felt so bad about leaving me in the lurch that she wanted me to have her patterns, to do with as I saw fit.  This (I thought) was so incredibly generous of her, and more than made up for her bailing at the last minute.

It turns out that was more of a curse than a blessing.  I won't go into details, mostly because it's completely humiliating, but it turns out her patterns were something less than original.  I, having no clue, posted her patterns for sale in my shop.  Imagine my utter embarrassment when I got that message.  I was in tears when I realized what was going on, and very, very close to just scrapping the new shop all together.

Thankfully, the wonderfully kind Etsians who pointed out the problem were unbelievably gracious and understanding.  So, while I just wanted the earth the swallow me whole, some little voice inside me thought "Maybe I can still do this."  It took me awhile, but I sat down and deleted everything that I could remember her creating.  I have no idea if there were actual originals in the stack of patterns I chucked, but all things considered, I guess I don't much care.

This whole experience has taught me (probably in the hardest way possible) that good friends don't necessarily make good business partners, and that there is so much validity to the advice my Mother gave me all those years ago: "Trust, but verify."  This lapse in judgement is something that I'll be kicking myself over for a long time to come.  I can't seem to keep my mind away from thoughts like "If I had just..." or "What if I had..."

Another of my favorites, this pattern's design evokes a sense of calmness and serenity for me.


So now that I've shared one of my most embarrassing business errors, maybe you're wondering; what's the point?  Why tell even more people about this humiliating experience?  Well, the truth is, I wasn't going to.  I was all set to just sweep it under the rug, and push it to the back of my mind, and to just move on.  But I was thinking today that it's important to acknowledge our mistakes.  Not to embarrass ourselves further, but to own them, accept them, and to learn from them. 

The point is that we all screw up.  It's not something you hear a lot about really, unless it was some kind of epic catastrophe.  Maybe it doesn't happen often, and maybe not in big ways, but I think that if you're in business long enough, mistakes are going to happen, things are going to go awry, and the thought of just sacking the whole venture will inevitably cross every business person's mind.  But our mistakes aren't what define our businesses, or our lives.  How we repair the damage does. How we react and respond does. How we move forward does. 

Moving forward, I'll know to be wary of mixing business and friendship, and I'll be more careful to make sure I don't end up with a face full of mud.  I'll also always remember how kind, patient, and understanding complete strangers were to me, and how that ounce of compassion gave me the courage I needed to move on down my path.

And I just want to say, if you mess up, it doesn't have to be the end of the world.  Sometimes things go wrong, which is practically the story of my life, but those wrong turns can sometimes lead you to the right place, to the place you were meant to be all along.  

Feel free to stop by my new shop, LH Beading Patterns, and have a look around.  Now through April 12th, you can enter coupon code WELCOME during checkout and save $2 off any one pattern.

Come check out the new shop, and save $2 off any 1 pattern now through April 12th, 2013


Happy beading, and have a great week!

Tuesday, March 19, 2013

Springtime and Cheesecake

 Cheesecake?  Yes, cheesecake, because not every entry can be about jewelry =P

A quick update...Things are going pretty well for Little Hill Jewelry.  I'm still terrible at remembering to update this blog, so I'm sure there are tons of things that have gone on that I should mention, like my gifting a few celebrities, and revamping my website. I'm also working on some new items for spring/summer, but you can see those sneak peeks over on my Facebook page.

It's snowing here in Vermont, which is cool and everything, but the first day of spring is like, a day away, and we've got 8 inches of icy, wet snow on the ground.  Thank goodness for the internet, and my awesome Promotional Frenzy team members over on Etsy--check out some of their spring themed artwork!

This is a stunning photo of Cherry Blossoms in Snow from HausofAriella 
A wonderful print of a blossom against blue sky from NewCreatioNZ
A pretty floral headband from NewEnglandQuilter
And a beautiful brass flower pendant from KapKaDesign



So I thought I'd change things up a little this post, and share my new and ridicilously fantabulous recipe for cheesecake.  Yes, I said cheesecake.  I'm obsessed with cheesecake, but don't eat it often, because desserts aren't generally the healthiest thing on the planet.  Now, don't get me wrong, this cheesecake probably shouldn't take up residence in your daily food pyramid, but it's just perfect for a special treat that won't weigh you down.

I wish I'd thought of it while I was cooking and snapped a few photos, but food-blogger I'm not, so it didn't occur to me.  I know reading a recipe with no pictures is endlessly boring, but believe you me, it's totally worth it!  I know, I know, enough babbling on...here's the recipe!



Totally Awesome and Almost Fat/Sugar Free Lemon Cheesecake

Ingredients:
For the crust:         13/4 C Nilla Waffer Cookies, crushed fine
                              ¼ C unsalted butter, melted
For the Filling:      (3) 8oz packages of fat free cream cheese
                              1C fat free sour cream
                              2C Splenda (or other preferred sugar substitute)
                              3 large eggs
                              2t lemon zest
                              2T lemon juice
For the Topping:   11/2t lemon zest
                              6T lemon juice
                              1 large egg, plus 1 large egg yolk
                              1/2C Splenda (or preferred sugar substitute)
                              2T unsalted butter, cut into small bits

Instructions:
  1. Preheat oven to 325o
  2. Mix cookie crumbs and melted butter until crumbs are evenly coated.  Press crumbs evenly into the bottom of a prepared 9” springform pan. 
    • Don’t have one?  No big deal, you can really use any pan you like so long as it’s comparable in size.  I like the springform pan because the sides pop off, which makes removing the cheesecake a breeze.  If you’re going to use just a regular 9x9” square pan, I suggest lining it with parchment paper, just to save yourself headaches down the line.
  3. Bake crust in preheated oven for 8-10 minutes (I left mine in for 12)
  4. Remove pan from oven and let cool on a wire rack while you prepare the filling
  5. Using a hand or stand mixer, cream together the cream cheese and sour cream. 
    • This is way easier to do if the cream cheese has been hanging out on the counter for a bit.  I took mine out about an hour before I got started, and it was the perfect consistency.
  6. Add eggs one at a time, mixing until just blended.  Then gradually add the Splenda, mixing well.  Finally, add the lemon zest and juice.
  7. Pour filling into the crust and smooth.  Now you’re ready to bake it!
    • Okay, so here’s the thing.  Even full fat/sugar cheesecakes can crack on the top while their baking.  It’s just what cheesecakes do.  By changing the chemistry of the cheesecake (fat free and sugar substitutes), this is actually way more likely to happen.  Fear not, there is a trick to help prevent this!   
    • When you put your cheesecake in the oven to bake, add a small pan of water on another rack.  I bake my cheesecake on the middle rack, with a Pyrex dish with about 1 ½ cups of water on the rack above it.  This creates a moist heat environment, which helps keep the top of your cheesecake from getting all dry and cracked.  But, ya know, even if it does crack, it’s not like it effects how yummy this cheesecake is :)
  8. Bake cheesecake.  How long is really going to depend on your oven, and your environment, and how the food gods are feeling that day.  Generally speaking, it’s going to take between 1 hour 25 minutes and 1 hour 45 minutes.   
    • Normally with cheesecakes, you take it out when the tops starts to get that lovely cream and brown glow to it.  Since we’re using Spelnda, that’s not going to happen (Splenda doesn’t caramelize like sugar), so you have to keep a really close eye on it.   
    • The cheesecake is done when the top looks dry and the center is only slightly jiggle-y when you gently shake the pan.  It’s part science, but mostly magic and instinct.  The cheesecake is going to continue to set up after you take it out of the oven, so a little jiggle is a good thing.
  9. Once the cheesecake is done, take it out and let it hang out on a wire rack while you make the topping.
  10. The topping is basically lemon curd.  It’s tart, sweet, and lemon-y, and it’s not strictly necessary to make this cheesecake, but it is a great finishing touch.
  11. Set up a double boiler.   
    • If you don’t have one, you can improvise like I do and just set a heat safe bowl over a pan of simmering water.  Make sure the bowl doesn’t touch the water, and that steam can escape, and you’re all set.
  12. Add the zest, juice, Splenda, egg, and egg yolk to the bowl and set over simmering water.  Whisk until the mixture is hot and frothy, about 5 minutes.  You really have to whisk constantly to keep the eggs from curdling. 
  13. Once the mixture is hot and frothy, gradually add the butter bits, whisking until each addition melts.  Once all the butter is added, whisk constantly for about 7 minutes until the mixture is smooth, glossy and coats the back of a spoon.  Remove from heat and cool for about 30 minutes, stirring occasionally.
  14. Remove the cheesecake from its pan to a serving plate.  If using a springform pan, run a thin knife around the edge to loosen, and then just pop off the sides, then gently slide the cheesecake onto a flat plate.
  15. Top the cheesecake with the lemon curd.   
    • Be sure to do a little taste test of the topping before slathering the cheesecake with it.  It is lemon curd after all, and can be a little tart.  I only ended up using about 2/3rds of the topping spread thinly along the top.
  16. Let the topped cheesecake hang out at room temperature for another 30-45 minutes, and then place in the fridge for several hours, or overnight.
  17. I totally didn’t wait several hours.  More like—barely an hour.  You just want to chill the cheesecake and make sure everything is nice and set before you cut into it.  Try and hold off as long as you can.
  18. Top with fresh raspberries for a fresh burst of color and dig in!  The only fat is from the butter in the crust and topping, and the only sugar is from the cookie crumbs in the crust, making this almost fat and sugar free, and totally, deliciously, diet friendly.
And that’s all there is to it.  Try it out, and let me know in the comments what you think!
Ta ta for now :)